Returns, Exchanges & Refunds

Return & Exchange Policy 

We want you to love your garments and items purchased from Brown Sugar, but if the item is not for you, we offer exchanges, refunds and returns. For all exchanges and returns, please contact us at hello@brown-sugar.co.za within fourteen days of receiving your item.  

We’ll evaluate your request, and if it is approved, we’ll guide you through the exchange/return procedure. We reserve the right to refuse a return or exchange if you do not comply with our returns policy. 

 

Exchanges 

If you are not entirely satisfied with the size/fit of the item you have purchased, please ensure within thirty days of delivery, email us at hello@brown-sugar.co.za  with a picture of the item you would like to exchange for. We will then arrange a courier to collect the item.  

 

Please ensure you return the item in its original state and packaging to prevent damage on the return trip.  

Once we have received the item, it will be thoroughly inspected. All items should be returned unworn, unwashed, with tags attached and in original condition, suitable for resale. We will then dispatch your exchange item. 

 

Returns and Refunds 

If you are not entirely satisfied with the item you have purchased, please ensure within thirty days of delivery, email us at hello@brown-sugar.co.za with a picture and reason for return; we would love to hear your feedback. We will then arrange a courier to collect the item.  

 

Please ensure you return the item in its original state and packaging to prevent damage on the return trip.  

 

Once we have received the item, it will be thoroughly inspected. All items should be returned unworn, unwashed, with tags attached and in original condition, suitable for resale. We will refund/credit you, provided the item meets the aforementioned requirements. 

 

We will refund you via your original payment method or via Electronic Funds Transfer. 

Please allow for up to 10 business days for payments to be settled.  

 

Damaged Items 

In the unlikely event that the item delivered to you is damaged, please get in touch with us at hello@brown-sugar.co.za  within 24 hours of delivery with a picture and description of the issue.  

 

Return of Sale/Promotional Items 

Regrettably, we do not offer refunds or returns on sale/discounted items (Including all Black Friday items and pre-order items) unless there is a manufacturing fault. We can assist with exchanges if sizing is an issue. This is subject to stock availability.  

 

We cannot offer refunds for gift vouchers purchased on our site.    

 

Items Purchased in A Retail Store 

Please note that we only accept exchanges/returns for items bought on this online store: www.brown-sugar.co.za If you have an issue with an item purchased from one of our retail partners, please get in touch with that store directly.